Mortgage Credit Repair Just after Experiencing Mortgage Servicing Hell
First Frank and Janet believed it was a simple error. Their mortgage had been recently sold to a new corporation with a new servicing company. As with the prior lender, they had sent in their mortgage payment by way of a individual verify amongst the initially and the fifteenth of the month and the payment had been posted with tiny occasion as getting received as agreed.
About the 20th of month, a rather cryptic call was received on the answering machine stating the payment had not been received and a late charge would be applied and charged and that they needed to make a payment straight away. OK Frank and Janet reasoned that the payment may possibly have been lost in the mail. Points take place, although it was the very first time in two years that a payment was late. Frank and Janet has some credit challenges 3 years ago and found it necessary to entertain a sub prime loan to buy the home that they at present resided. Thus they were dealing with a sub prime lender and all that goes with it. Quickly, Frank and Janet known as client service and have been able to make a verify debit on line for the payment plus a late charge right out of their checking account. The late charge of five% amounted to $62.50. Frank told the mortgage-servicing representative that they would place a cease payment on the verify and instructed them to flag the account and not deposit that specific verify (with #10224 verify number dated on the 2nd of that month) as he was going to put a “Cease Payment” on it. After the get in touch with they named their bank and place a “quit payment” on that check. This cost them $25. 5 days later an additional contact came in from the mortgage servicing organization stated that they had deposited the mailed verify and it came back resulting in a $50 charge for the transaction due to the fact it hadn’t gone via. The conversation went nowhere as there wasn’t a record anywhere.
Frank and Janet looked at each other and collectively rolled their eyes although verbally reviewing what had transpired. Frank asked Janet rhetorically, “Can you believe this”?
Subsequent month rolls about and this time Frank and Janet make a particular effort to send the mortgage payment in close to the 1st of the month. About the 20th of the month, Frank and Janet received another get in touch with from the mortgage servicing firm indicating again, that the payment had not been received and that there would be a further late charge. The discussion became particularly heated with Frank major the charge. Frank demanded to speak with a supervisor relating to the second time around of the mishandling of the month-to-month mortgage payment. The supervisor was not of a great deal enable claiming the verify had not been received. Frank and Janet have been determined that they would not put a different “Quit Payment” on this verify at a expense of $25. Not obtaining any satisfaction, Frank told the customer service supervisor that he would get in touch with back in seven days to see if the verify had been received and posted. https://rateconnect.ca , Frank called and the verify had been received and posted but there would be a late charge that would apply. A further $62.50 late charge would apply. Frank and Janet were frosted beyond belief but at the identical time relieved that the verify had arrived. What could be going on they wondered.
The next month Frank and Janet decided to send in the mortgage payment a week ahead of the 1st giving the mortgage servicing company plenty of time to obtain and post the payment properly inside the time frame. On the 20th of that month a get in touch with was received from the mortgage servicing enterprise stating after again the payment had not been received. Frank and Janet were beside themselves. This time Janet demanded to speak with a supervisor. The supervisor explained that the check had not been received. Janet pressed the supervisor further, “Has this been a recurring problem with other borrowers?” There was a lengthy pause of silence from the supervisor followed by, “Uh…no…I don’t believe so.” Janet wasn’t happy with any of the answers and what was going on with this new mortgage servicing enterprise and was determined to get the bottom of these “phantom late charges”. Adding insult to injury, the following month a thirty-day late was reported to the credit bureau. Frank and Janet engaged in their personal spirited credit repair campaign.
Immediately, immediately after finding off the telephone with the supervisor Janet and Frank went on line and started researching the organization for any info that may shed some light on what was taking place. It was discovered a series of stories and articles about complaints with regards to this servicing enterprise. A ton of new service business enterprise had been added devoid of the staff to handle it. Verify and payments had been stacked up and untouched. Problems and complaints mounted. State and Federal agencies were suing with huge fines to be levied. Frank and Janet decided to send bank checks by certified mail return receipt. This was more affordable than $62.50 a crack and could now prove prepared receipts of their payments.